• Finance And Business 24.02.2018 Comments Off on Repositioning Marketing Competition Change Crisis PDF A9a65a896

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    by Jack Trout : Repositioning: Marketing in an Era of Competition, Change and Crisis

    ISBN : #0071635599 | Date : 2009-10-30

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    PDF-cc091 | The book that completes Positioning . . . Thirty years ago, Jack Trout and Al Ries published their classic bestseller, Positioning: The Battle for Your Mind―a book that revolutionized the world of marketing. But times have changed. Competition is fiercer. Consumers are savvier. Communications are faster. And once-successful companies are in crisis mode. Repositioning shows you how to adapt, co… Repositioning: Marketing in an Era of Competition, Change and Crisis


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  • Finance And Business 23.02.2018 Comments Off on Please Every Customer Delivering Cultures PDF B543cc3b3

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    Please Every Customer: Delivering Stellar Customer Service Across Cultures PDF




    by Robert W. Lucas : Please Every Customer: Delivering Stellar Customer Service Across Cultures

    ISBN : #0071748369 | Date : 2011-04-14

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    PDF-34bdf | Whether you are new to customer service or have more experience, you will find Please Every Customer: Delivering Stellar Customer Service Across Cultures to be a valuable resource. In it, you will find a variety of helpful information and hundreds of tips, ideas and suggestions related to how people from different cultures communicate, view relationships and time, what they value and believe. You … Please Every Customer: Delivering Stellar Customer Service Across Cultures


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  • Finance And Business 20.02.2018 Comments Off on Irresistible Businesses Dazzling Delighting Customers PDF F568370f1

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    Irresistible Businesses: Dazzling and Delighting Customers for Life! PDF




    by Lynn Thomas : Irresistible Businesses: Dazzling and Delighting Customers for Life!

    ISBN : #0595297196 | Date : 2004-01-14

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    PDF-67386 | Lynn Thomas, a nationally acclaimed retention specialist and speaker on the topic, now shares her practical and proven tools and techniques on how to delight and dazzle customers time, after time, after time. In her new book, she shares how to bring heart and a sharp customer focus to corporate America WHILE increasing profitability.Your company can apply these techniques immediately to increase y… Irresistible Businesses: Dazzling and Delighting Customers for Life!


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  • Finance And Business 19.02.2018 Comments Off on Complete Help Desk Guide PDF 724e83968

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    The Complete Help Desk Guide PDF




    by Mary Lenz : The Complete Help Desk Guide

    ISBN : #0936648961 | Date : 1996-11-01

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    PDF-12036 | Now there’s a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It’s packe… The Complete Help Desk Guide


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  • Finance And Business 19.02.2018 Comments Off on Executive Guide Call Center Metrics PDF A0a437688

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    The Executive Guide to Call Center Metrics PDF




    by James C Abbott : The Executive Guide to Call Center Metrics

    ISBN : #1887355081 | Date : 2004-04-15

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    PDF-ee838 | As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing… The Executive Guide to Call Center Metrics


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  • Finance And Business 19.02.2018 Comments Off on Great Customer Connections Psychological Exceptional PDF 80f8daa48

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    Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service PDF




    by Richard S. Gallagher : Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

    ISBN : #0814473083 | Date : 2006-05-19

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    PDF-355d3 | Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. “Great Customer Connections” presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices – so each customer interaction becomes a peak experience…. Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service


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  • Finance And Business 19.02.2018 Comments Off on New Rules Economy Changing Everything PDF Ea3a756aa

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    New Rules for the New Economy: 10 Ways the Network Economy is Changing Everything PDF




    by Kevin Kelly : New Rules for the New Economy: 10 Ways the Network Economy is Changing Everything

    ISBN : #1857028929 | Date : 1999-05-06

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    PDF-247fa | In New Rules, Kevin Kelly brings together the many various forces at work in the emerging economies and puts forward 10 principles to guarantee accords in the post-industrial digital revolution. The Network Economy has created a new market and a new economy. The major changes have not been the growth of computers but the increased communications between these computers. Wealth now comes from inno… New Rules for the New Economy: 10 Ways the Network Economy is Changing Everything


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  • Finance And Business 18.02.2018 Comments Off on Inforelief Afloat Infoflood Executive Briefing PDF Cee141e44

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    Inforelief: Stay Afloat in the Infoflood (Warren Bennis Executive Briefing Series) PDF




    by Maureen Malanchuk : Inforelief: Stay Afloat in the Infoflood (Warren Bennis Executive Briefing Series)

    ISBN : #0893842958 | Date : 1996-12

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    PDF-d0015 | Here’s a guide that will save you from drowning in the daily info flood! In just seven quick, easy steps you’ll discover how to use that daily flood of information to your advantage and work more efficiently. Plus, you’ll find out how to reduce your contribution to others’ overload. This how-to guide will help you manage information so you can: Focus on priorities Reduce time trying to find or un… Inforelief: Stay Afloat in the Infoflood (Warren Bennis Executive Briefing Series)


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  • Finance And Business 17.02.2018 Comments Off on Montage Handhabung Industrieroboter Internationaler Tagungsberichte PDF A82b11bcd

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    Montage · Handhabung · Industrieroboter: Internationaler MHI-Kongreß im Rahmen der Hannover-Messe’ 85 18.–20. April 1985 (IPA-IAO – Forschung und Praxis Tagungsberichte) (German and English Edition) PDF




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    ISBN : #3540155007 | Date : 1985-04-10

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    PDF-5b37e | Die Fahigkeit, Marktbedurfnisse sehr schnell befriedigen zu k6nnen, nimmt stetig an Be deutung zu. Die Rationalisierungsschube der vergangenen Jahrzehnte brachten zwar in Teil bereichen der Fertigung hochautomatische Fertigungseinrichtungen, doch nur in wenigen Fallen lassen sich diese Anlagen ohne groBen Umrustaufwand an sich rasch andernde Marktanforderungen anpassen. Eine Produktivitatssteigeru… Montage · Handhabung · Industrieroboter: Internationaler MHI-Kongreß im Rahmen der Hannover-Messe’ 85 18.–20. April 1985 (IPA-IAO – Forschung und Praxis Tagungsberichte) (German and English Edition)


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  • Finance And Business 17.02.2018 Comments Off on Effective Media Relations Charities Journalists PDF 0b58a349e

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    Effective Media Relations for Charities: What Journalists Want and How to Deliver it (The Charity First Series) PDF




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    ISBN : #1908595353 | Date : 2016-03-17

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